Contact Outshine-AC

We’re here to help with product questions, orders, shipping, returns, refunds, and privacy requests.

Email Support

Email us at outshineac@gmail.com.

When contacting us about an order, please include your order number and the email address used at checkout. For a damaged, defective, incomplete, or incorrect item, include clear photos of the product, packaging, shipping label, and affected area so we can review the issue efficiently.

Shipping

Eligible orders ship from our United States warehouse. Standard shipping is free to the United States and Canada. Estimated delivery is 5–10 business days within the United States and 7–15 business days to Canada.

Returns

Eligible return requests may be made within 30 days after delivery. For returns not caused by damage, defect, missing parts, or an incorrect item, the customer is responsible for return shipping. Contact us before sending an item back so we can provide authorization and the correct return instructions.