Refund policy

30-Day Return and Refund Policy

We accept eligible return requests made within 30 days after delivery.

Return Eligibility

To qualify for a return, the item must be in the same condition in which it was received, unused, unassembled or carefully disassembled where applicable, and returned with all parts, accessories, manuals, hardware, and original packaging. Proof of purchase is required.

Returns sent without prior authorization may not be accepted. Before shipping anything back, email outshineac@gmail.com with your order number and reason for return. If approved, we will provide return instructions and the correct return address.

Return Shipping Costs

For returns that are not caused by a defect, damage, missing parts, or an incorrect item, the customer is responsible for return shipping costs. Because many of our products are large or heavy, return shipping can be expensive. We recommend using a trackable and insured shipping service. Outshine-AC is not responsible for customer-arranged return shipments that are lost or damaged in transit.

If the item is confirmed to be defective, damaged in transit, incomplete, or different from what was ordered, Outshine-AC will provide an appropriate resolution and cover authorized return shipping when a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact us promptly at outshineac@gmail.com with your order number and clear photos of the product, packaging, shipping label, and affected area. Do not discard the packaging until the claim is resolved.

Non-Returnable Items

Items that have been used, altered, modified, improperly assembled, damaged after delivery, or returned without required parts or packaging may be refused or may receive a reduced refund based on their condition. Items marked final sale and gift cards are not returnable except where required by law.

Refunds

We will notify you after the authorized return is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or card provider may require additional time to post the refund. Return shipping charges paid by the customer are not refundable.

Exchanges

For a different item or color, contact us first. Depending on availability and the circumstances, we may ask you to return the original item and place a new order.

Contact

To request a return or ask about a refund, email outshineac@gmail.com.